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Zenith Pension Custodian Limited-Combining Quality with Precision In Pensions Administration

By Nathaniel Udoh

Zenith Pension Custodian Limited, now  located at Civic Centre Complex Ozumba Mbadiwe, Victoria Island in Lagos, commenced operations in the first quarter of 2006 and has been able to achieve outstanding growth in Asset under custody to the tune of about N2 trillion. (ZPC) is a subsidiary of Zenith Bank Plc, licensed by the National Pension Commission (PenCom) to provide Pension Fund Custody in pursuant to the Pensions Reform Act 2004 as amended in 2014. It is a professional and service-driven pension company managing pension funds to clients in Nigeria.For more than 10 years since its inception, ZPC has become a reference point in the Pension industry as a result of her exceptional services and competence as custodian to pension administration. This feat propelled her selection by PenCom as a reputable Custodian to be understudied by countries that have implemented Pension Reforms in Ghana and Malawi.

The company has established a reputation as an expert in pension administration in Nigeria and in some West African Countries. Developing and executing big ideas to meet clients’ expectations is another area of expertise identified with ZPC. Another very key area of Zenith Pension Custodian’s strength in Nigeria’s very competitive pension industry lies in the depth of her professional knowledge and reputation for delivering quality pension services with precision which is proven by various awards she has won.  For instance, in 2012, it won the award as the best Pension Fund Custodian by the Institute for Government Research & Leadership Technology and best Pension Fund Custodian Company of the year (2014) presented by International Brand Award Nominees & HSBS Global. The company values this award greatly because it came after only few years of going into business.

Zenith Pension Custodian value proposition is to insist on the high standards possible, while always reviewing the feedback from clients, suppliers and team members. Through constant training exposure and shared experiences, Zenith Pension Custodian staff have acquired needed competencies to match client’s special needs and interests that will always ensure a win-win partnership. What has endeared Zenith Pension Custodian over the years to her clients is the company’s capacity to deliver excellent and quality services in a friendly manner based on her core values driven by Teamwork, Trust and Open Communications. ZPC has continued to pride herself as an industry leader which is evidenced by the size of assets under custody, profitability and efficiency as indicated by her consistent low risk rating and recognition both locally and internationally.

The company has influenced favourable long term perception of her clients leading to customer loyalty, which has added credibility to the image of ZPC and promoting third party endorsement. Zenith Pension is constantly striving for innovative ways to offer her clients a point of difference and value for her investment through culture of Service excellence, trust, speed, ideas, efficiency which she has left in the minds of her customers. The savvy leadership of the duo of the Managing Director-Nkem Oni- Egboma and the Executive Director, Olayinka Ajayi with the entire management, has established a solid reputation for Zenith Pension Custodian Limited in the industry.   

Nkem oni-Egboma holds a B.Sc. degree in Accounting from the Ahmadu Bello University, Zaria, and a Masters degree in Banking and Finance (MBF) from the University of Lagos, Akoka. She is a Fellow of the Institute of Chartered Accountants of Nigeria (FCA) and also an Honorary Senior Member of Chartered Institute of Bankers of Nigeria. She is currently the treasurer of Pension Fund Operators Association of Nigeria. She has over 20 year experience in the banking industry, treasury operations, internal control and audit, marketing and general marketing which she brings to bear in the Zenith Pension Custodian Limited.  Prior to her appointment as the MD of Zenith Pension Custodian, she was the zonal head- Zenith Bank at Allen Avenue. She has attended various training programmes such as-Pension Fund Strategy-Euromoney; Leading Change-London Business School; Advance Finance-(S.A.ID Business School) University of Oxford; Marketing Board More Effective- Harvard Business School; Leadership Edge- Wharton Business School.

Olayinka Ajayi, the Executive Director of ZPC, has over 25 years experience in Banking and related Financial services. She joined Zenith International Bank in 1992 and had several responsibilities in Banking Operations. She at various times held strategic positions in the Head Office and Branch Retail Banking Operations and was a pioneer member of the Bank’s Total Quality Management team. She was also actively involved in facilitating In-house training programs for the Bank for several years. Her activities earned her several awards in the bank such as the prestigious MD/CEO award for Operational Efficiency and TQM award for setting and monitoring Service Standards. Olayinka Ajayi holds a B.Sc. degree in Actuarial Science, from The University of Lagos and an MBA from the Obafemi Awolowo University. She is a Fellow of the Certified Pension Institute of Nigeria and a member of the Nigerian Institute of Management. She has attended several training programmes in Pension Management and Global Custody which includes- Euromoney-London School of Operations, Essentials of Leadership-London Business School, Euromoney-Pension Fund Strategy Course Nairobi, Kenya, H.B.L Consultancy Services-Introduction to Global Custody Operations at Computershare Pty, Johannesburg, South Africa and knowledge sessions in Global Custody at Barclays Bank of Kenya Limited. She was also part of the team that understudied the Mexican Pensions System in 2011.

Zenith Pension custodian Limited guarantees reliable safekeeping of pension funds under her custody by ensuring high level of commitment to global best practices and compliance with industry standard and regulations. For creating and sustaining world class custodial service to her esteemed clients through dedicated quality staff and the application of best technology to deliver quality service to her customers, Zenith Pension Custodian is Somthing2know Brand Achiever & Record Breaker of the Week.

Nathaniel Udoh

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